Customer Service Advisor

CONNELLS GROUP; Norwich; On-site; GBP 24,000; Full time

Job summary

A leading property services provider in Norwich is seeking a motivated Customer Service Advisor to join their Licensing team. In this role, you will provide essential admin and operational support while ensuring compliance with licensing regulations. The ideal candidate will possess outstanding customer service and communication skills, be organized, and have a keen attention to detail. This position offers a competitive salary of £23,875, with further professional development opportunities and various employee benefits, including discounts and annual leave.

Benefits

Competitive salary

Support in obtaining ARLA Propertymark qualifications

Discounts on products and services

Access to Employee Assistance Programme

Cycle to work scheme

23 days annual leave, plus Bank Holidays

Qualifications

• Experience in customer service or administration.
• Strong communication skills both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Support lettings branches in ensuring compliance.
• Liaise with landlords and local authorities.
• Assist with time-sensitive regulatory projects.
• Research potential new property licensing schemes.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Customer Service Advisor

We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich. Office based, working 9am to 5.30pm Monday to Friday with a starting salary of £23,875.

As a Customer Service Advisor, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.

This is a highly responsible job involving keeping abreast of potential changes to local authority conditions, working with landlords to ensure they remain compliant of the regulations and conditions of their licence, and assisting with branch and Landlord queries.

If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you.

Key responsibilities of a Customer Service Advisor

• Working closely with the Group Licensing Manager on regulatory changes
• Supporting our lettings branches in letting property safely and compliantly
• Liaising with landlords, local authorities and colleagues on property licensing and other matters
• Completing time sensitive regulatory change projects
• Researching potential new property licensing schemes in the UK

Skills and experience required to be a successful Customer Service Advisor

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast‑paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits of being a Customer Service Advisor

• Competitive salary – £23,875, once qualified salary will increase by £1000
• Support in obtaining ARLA Propertymark professional qualifications
• Perks at Work – Discounts on products and services inc electrical & Travel
• Discounts on estate agency, mortgage, conveyancing and surveying services
• Access to our Employee Assistance Programme 24hrs, 7 days per week
• Cycle to work scheme
• 23 days annual leave, plus Bank Holidays

Connells Group UK

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.