Customer Service Advisor

Adecco; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading global organisation is hiring a Customer Service Advisor in Corby. This temporary role offers £12.31/hour during initial training with potential permanent placement. Candidates should have a multi-channel customer service background, strong communication skills, and a proactive mindset. Benefits include shift bonuses, holiday entitlement, and access to various health support policies. Join a company that values career progression and invests in employee development.

Benefits

Shift bonuses for evenings, weekends, and nights

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing support policies

Qualifications

• Must have experience in a customer service environment.
• Strong communication and organisational skills are required.
• Proactive attitude with a passion for customer service.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues efficiently.
• Collaborate with departments for smooth service delivery.
• Identify opportunities for sales teams.
• Process returns, credits, and refunds accurately.
• Support customers in their preferred communication channel.

Skills

Experience in a multi-channel customer service environment

Excellent communication skills

Organisational skills

Proactive mindset

Attention to detail

Ability to work under pressure

Passion for helping customers

Job description

Customer Service Advisor - Temp to Perm Opportunity

Location: Corby, NN17

Start Date: 13th October

Type: Temporary ongoing with potential to become permanent

Pay:

• £12.31/hour for the first 12 weeks whilst training
• £13.01/hour thereafter
• Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer‑focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast‑paced, multi‑channel environment where your problem‑solving skills and passion for service will be valued and developed.

Available Shifts

Day Shift (37.5 hrs/week):

• Core hours: Monday to Friday between 07:00 - 18:00
• Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm
• Post‑training: Rotating shift system based on business needs
• Occasional requirement to work a weekend if staffing levels are low.

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We’re Looking For

• Experience in a multi‑channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution‑focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April‑March holiday year)
• Enhanced overtime rates
• Bank holiday working required (minimum 2 per year)
• Access to a wide range of wellbeing and family‑friendly policies, including:
• Support for ongoing health conditions
• Neurodiversity assessments and post‑diagnostic support
• Women’s health support (fertility, menopause, endometriosis)
• LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.