Customer Service Advisor

Parkside Office Professional; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking financial services company in Milton Keynes is seeking a Customer Service Advisor / Collections Advisor to join their dynamic team. This role involves engaging with customers through phone, SMS, email, and chat to resolve outstanding payments. The ideal candidate will have FCA experience, strong communication skills, and a focus on compliance. This position offers a hybrid working model with competitive salary and excellent benefits.

Benefits

Competitive salary

Excellent benefits

Hybrid working model

Qualifications

• Proven experience in financial services is essential.
• Ability to navigate challenging conversations effectively.
• Strong communication skills across multiple channels.

Responsibilities

• Make outbound and receive inbound calls to discuss overdue payments.
• Communicate with customers through SMS, email, and online chat.

Skills

Customer engagement

Empathy

Compliance knowledge

Financial Services Knowledge

Job description

Overview

Customer Service Advisor / Collections Advisor. MUST HAVE FCA / Financial Services Experience. Location: Milton Keynes (Hybrid Working). Salary: Competitive + Excellent Benefits. Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm).

An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes. This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they’re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer.

Role

The successful candidate will be responsible for engaging with customers across multiple channels—phone, SMS, email, and chat—to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it’s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track.

Responsibilities

• Making outbound and receiving inbound calls to discuss and resolve overdue payments
• Communicating with customers through digital platforms such as SMS, email, and online chat