Customer Service Advisor

KAT Recruitment; Middleton; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A successful recruitment agency is seeking a full-time Customer Support / Service Specialist to join their dedicated team in Middleton. The role involves maintaining customer data, managing orders, and resolving customer issues. Ideal candidates will have excellent interpersonal skills, the ability to work in a fast-paced environment, and knowledge of Microsoft Office. Hybrid working options are available after a training period. Be part of a successful team offering job stability.

Qualifications

• Attention to detail and a strong work ethic are essential.
• Ability to manage customer data and resolve complaints efficiently.
• Experience in customer service or related field is preferred.

Responsibilities

• Maintain and update customer data and pricing.
• Manage and enter daily orders and handle invoicing.
• Resolve customer problems and provide quotations.

Skills

Excellent interpersonal skills

Highly organized

Ability to work in a fast-paced environment

Strong client-facing skills

Excellent problem-solving skills

Excellent written and verbal skills

Tools

Microsoft Office Products

Job description

My client is looking for a full time and permanent Customer Support / Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.

Duties and Areas of Responsibilities :

• Maintains and updates general customer data and pricing in the operating system.
• Manages and enters orders daily.
• Resolves any customer problems or complaints in a timely manner.
• Provide quotations to customers.
• Handles freight quotes.
• Handles daily invoicing.
• Manages intercompany orders (communication with sister companies about orders).
• Works closely together with Production, Sales, Accounting and Shipping departments.
• Knowledge, Skills, Abilities.
• Excellent interpersonal skills.
• Highly organized and disciplined.
• Ability to work in a very fast-paced multi-cultural environment.
• Strong client-facing and communication skills.
• Excellent knowledge of Microsoft Office Products.
• Hands-on mentality.
• Excellent work ethic and a strong sense of urgency.
• Excellent problem-solving skills.
• Excellent written and verbal skills.

You will be working typical office hours of 9-5 Mon-Fri. If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment