Customer Service Advisor

Office Angels; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent employment agency in Liverpool is seeking a Customer Service Advisor to deliver high-quality housing services. You will assist customers with inquiries, diagnoses, and support vulnerable individuals to live independently. The ideal candidate should possess excellent communication skills and a customer-first mindset. This temporary position offers opportunities for development and a supportive work environment.

Benefits

Personal development opportunities

Supportive team environment

Vibrant work culture

Qualifications

• Strong verbal and written communication skills.
• Ability to think on your feet and be proactive.
• Experience in customer service preferred but not essential.

Responsibilities

• Handle all service inquiries professionally.
• Diagnose issues and guide customers through processes.
• Assist with housing applications and tenancy matters.
• Manage sensitive situations and emergency responses.
• Support elderly and vulnerable individuals.

Skills

Excellent communication skills

Problem-solving skills

Proactive attitude

Job description

Overview

Join Our client’s team as a Customer Service Advisor. Location: Speke, Liverpool. Contract Type: Temporary. Start Date: September 22, 2025.

As a Customer Service Advisor, you will be at the forefront of delivering high-quality, comprehensive housing and telecare services. Your mission is to resolve service requests and ensure customers receive the support they need through phone, text, email, and web.

Responsibilities

• Handle all service enquiries with professionalism and empathy.
• Diagnose and order repairs while guiding customers through the process.
• Assist with housing applications, maintenance programmes, and tenancy matters.
• Manage sensitive situations, including ASB reports and emergency responses.
• Support elderly and vulnerable individuals to live independently with care.

What We're Looking For

• Excellent communication skills, both verbal and written.
• A proactive attitude and the ability to think on your feet.
• Strong problem-solving skills and a customer-first mindset.
• Experience in a customer service role is preferred but not essential.

Why Join Us

• Be part of a supportive team that values your contributions.
• Opportunity for personal development and training.
• A vibrant work environment where your ideas are welcomed.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.