Customer Service Advisor

Michael Page Legal; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading legal firm based in Leeds offers a rewarding opportunity as a Customer Service Advisor. This permanent role is designed for individuals with customer service experience or those seeking comprehensive training within a supportive environment. Responsibilities include client communication and ensuring application accuracy. The position features a competitive salary of £23,810+, hybrid working options, and excellent career progression.

Benefits

Sponsorship for further education

Excellent onsite facilities

Structured career progression

Collaborative team culture

Regular socials and incentives

Qualifications

• Previous customer service experience welcome; transferable skills accepted.
• Confident telephone manner with excellent communication skills.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Act as the first point of contact for legal firms.
• Handle queries via telephone, email, and letter.
• Check application processes for accuracy and compliance.

Skills

Communication

Customer Care

Teamwork

Job description

Michael Page has registered a new, exciting Permanent Customer Service Advisor position to work for a reputable and progressive legal firm in Leeds City Centre!

This is an excellent opportunity for someone experienced in customer service seeking the next step in their career or looking to join a business that offers full training!

Immediate interviews available. Please apply now!

Client Details

Michael Page has registered a new, exciting Permanent Customer Service Advisor position at a reputable and progressive legal firm in Leeds City Centre!

This role is ideal for someone with customer service experience aiming to advance their career or for those seeking comprehensive training within a supportive business environment.

Apply now to secure an immediate interview!

Description

As a Customer Service Advisor, you will be the first point of contact for other legal firms, providing support and guidance on the conveyancing portal and the services offered by the business.

Your responsibilities will include communicating with clients via telephone, email, and letter, handling a range of general queries, and collaborating with team members to ensure a seamless process.

The role involves checking application processes for accuracy and compliance, as well as updating the online administration portal accordingly.

This is a fast-paced role requiring a high level of client care at all times.

Profile

Previous customer service experience from any background; transferable skills are welcome.

Confident telephone manner with excellent communication skills.

Ability to thrive in a fast-paced, customer-focused environment.

Passionate about helping and supporting customers.

Excellent team player.

Job Offer

Salary of £23,810+ within a reputable legal sector business; no prior experience required as full training is provided.

Central Leeds location with hybrid working options.

Excellent benefits, structured career progression, sponsorship for further education, and no shift patterns or weekend work.

Working hours from 9 am to 5 pm, with excellent onsite facilities, a collaborative team culture, regular socials, and incentives. Immediate interview available.