Customer Service Advisor

Michael Page Legal; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable legal firm in Leeds is seeking a Customer Service Advisor to assist clients in the remortgage process. You will provide support for various queries, update clients, and manage documentation. No previous experience is required as full training will be given. The role offers a competitive salary, excellent benefits, and a structured career path. Hybrid working is available with no weekend shifts.

Benefits

Salary of £23,810+

Full training provided

Structured career path

Sponsorship of legal qualifications

Excellent benefits

Regular socials and incentives

Immediate interview

Qualifications

• Experience in customer service from retail or hospitality backgrounds is preferred.
• Strong communication skills, especially over the phone.
• Ability to handle a fast-paced work environment.

Responsibilities

• Support clients with remortgage processes.
• Assist with various client queries.
• Correspond with banks and third parties.

Skills

Previous customer service experience

Confident telephone manner

Excellent communication skills

Able to work under pressure

Attention to detail

Good organization

Team player

Job description

Overview

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one, provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now—we are looking for a Customer Service Advisor.

Responsibilities

As a Customer Service Advisor you will be working within the remortgage arm of the business, providing support to clients throughout their transaction. You will assist with a variety of queries, provide clients with updates and support with documentation and details required for the file. The role will also involve corresponding with banks and other third parties. You will be working in a busy environment to ensure a smooth, seamless process.

Profile / Qualifications

• Previous customer service experience (this could be from a range of backgrounds such as retail and hospitality)
• Confident telephone manner with excellent communication skills
• Able to work under pressure in a fast-paced environment
• A keen eye for detail with good organisation
• An excellent team player

Job Offer

• Salary of £23,810+
• Reputable business within the Legal Sector
• Full training provided
• No experience required
• Structured career path in place for all employees
• Sponsorship of legal qualifications
• Central location in Leeds
• Excellent benefits
• Hybrid working
• No shift patterns or weekends
• Superb offices and facilities
• Fun and vibrant team
• Regular socials and incentives
• Immediate interview