Customer Service Advisor

Ee & Bt; Kirby Sigston; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company is seeking a Customer Service Technical representative in Darlington. You'll support customers with broadband tech queries, offering solutions with a focus on relationship building. Ideal for those who enjoy problem-solving, this role offers a starting salary of £25,087 and flexible working options. Join a supportive team culture and get access to great employee benefits.

Benefits

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental support

Qualifications

• No specific experience required; must be naturally helpful and calm.

Responsibilities

• Provide customer support by phone for broadband-related issues.
• Own customer cases with complex problems.
• Guide customers through resolutions.

Skills

Problem-solving

Relationship building

Customer support

Job description

Overview

Location: Darlington, North Yorkshire, UK

Job Type: Full time, Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly Rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to success in a Customer Service Technical role with EE. Join our Broadband Technical Team in Darlington to make a difference.

You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include:

• Giving you the opportunity to schedule your own breaks and banking time
• The option of occasional home working

Responsibilities

• Provide customer support by phone for broadband-related technical queries and issues
• Help customers with router questions and more complex problems, owning cases as needed
• Build relationships with customers and guide them through resolution with training support

What’s in it for you?

• A great starting salary of £25,087.00
• Huge discounts of EE & BT products including Mobile and Broadband
• Support in carving your own career path
• Season Ticket Travel Loan to help cover travel costs
• Volunteering days to give back to the local community
• Optional Private Healthcare and Dental

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?