Customer Service Advisor

Search Consultancy LTD; Kilmarnock; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Kilmarnock is seeking a Customer Service Advisor for a full-time role. You will manage customer inquiries via email and phone, assist with online orders, and liaise with third parties to resolve issues. The ideal candidate excels in communication, problem-solving, and IT skills. This position offers a salary of £26,000 and an immediate start in an office-based environment.

Qualifications

• Ability to work in a fast-paced environment.
• Showing empathy and understanding.
• Excellent communication verbal and written.
• Strong IT skills and able to use multiple systems.
• Problem solving and able to prioritise workload.

Responsibilities

• Managing a customer service inbox and responding to emails.
• Taking inbound calls from customers with queries.
• Helping customers to process orders online.
• Chasing up deliveries and processing refunds.
• Liaising with 3rd parties to resolve issues.

Skills

Excellent communication verbal and written

Problem solving and able to prioritise workload

Ability to work in a fast-paced environment

Strong IT skills and able to use multiple systems

Showing empathy and understanding

Job description

Overview

Customer Service Advisor — Full Time — Temp to perm — £26,000 — Immediate start. Office based in Kilmarnock.

What will you be doing?

• Managing a customer service inbox and responding to emails
• Taking inbound calls from customers with queries
• Helping customers to process orders online
• Chasing up deliveries and processing refunds
• Liaising with 3rd parties to resolve issues

Shifts

7am-4pm, 10am-7pm, with 1 weekend every 3 (8am-5pm). Peak periods: Extended hours until 10pm.

What do you need?

• Ability to work in a fast paced environment
• Showing empathy and understanding
• Excellent communication verbal and written
• Strong IT skills and able to use multiple systems
• Problem solving and able to prioritise work load

If this sounds like the role for you, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age