Customer Service Advisor

TrustFord; Hounslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Hounslow is seeking a Customer Service Advisor to join their team. This role requires excellent communication skills, experience in customer service, and the ability to handle confidential information. You will be part of a supportive team working in a fast-paced environment, driving the standard in customer care. The position offers an industry-leading package, including annual leave and bonus opportunities.

Benefits

Industry leading package

33 days annual leave

Bonus payments based on performance

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Cycle to work purchase scheme

Performance-related bonus

Qualifications

• Experience in a selling/customer service environment.
• Ability to work to deadlines and handle sensitive information.
• Demonstrated drive, commitment, and enthusiasm.

Responsibilities

• Provide exceptional customer service.
• Work in a fast-paced environment.
• Drive standards in customer care.

Skills

Excellent communication skills

Experience in customer service

Organizational skills

Team player

Ability to handle confidential information

Job description

Overview

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Responsibilities & Expectations

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Do you work well in a fast‑paced environment? Do you have great organisational skills? Can you drive the standard in customer care? Are you a team player? Are you customer focused? Do you have main dealer experience?

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website
• Performance‑related bonus

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit, therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you’ll be attending our fantastic residential induction academy at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Equal Opportunity

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. We welcome applications from everyone and work with our colleague network groups – including Race, LGBTQ+, Disability and Gender networks – to increase the number of applications we receive from different backgrounds. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

Inclusion & Flexible Working

Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. To request any adjustments, please ask this during the application stage or contact the Recruitment Team.