Customer Service Advisor

NIFHA - Northern Ireland Federation of Housing Association; Holywood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading social housing provider in Holywood is seeking a Customer Service Advisor. The role involves delivering high-quality telephone support across various service activities including housing and repairs. Candidates should have GCSEs in English and Maths, customer service experience, and strong IT skills. The position offers multiple employee benefits and flexibility in working hours. Closing date for applications: 21st September 2025.

Benefits

Contributory pension scheme

Health cash plan

Employee health checks

Cycle to Work scheme

Qualifications

• Six months' customer service experience required.
• Ability to handle sensitive information.
• Excellent IT literacy including Word, Excel, Outlook.
• Fluent in spoken and written English.

Responsibilities

• Provide high-quality telephone customer service.
• Respond to and resolve calls across service activities.

Skills

Customer service experience

IT literacy (Microsoft Office)

Attention to detail

Communication skills

Education

GCSEs in English and Maths

Job description

Overview

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

Requirements

• A good general level of education to include GCSEs or equivalent qualifications in both English and Maths
• A minimum of six months’ customer service experience, communicating with customers via phone
• Evidence of ability to handle sensitive and confidential information in a workplace environment
• Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
• Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
• Fluent in both spoken and written English language

Benefits

In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.

Flexibility regarding working hours is also offered in some areas of the business.

For further information on employee benefits go to the employee benefits section of our website.

Closing and other information

Closing date for applications is 21 st September 2025 unless otherwise stated.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.

Radius is an Equal Opportunities Employer.

• Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ