Customer Service Advisor

Meridian Business Support; Harlow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in Harlow is seeking a Customer Service Advisor to provide support to patients and healthcare professionals. The role offers an hourly rate of £12.21 and requires excellent communication skills and problem-solving abilities. This temporary position may transition into a permanent role after training. The working hours are Monday to Friday, 09:00 - 17:00.

Qualifications

• Experience as a Customer Service Advisor or call handler is preferred.
• Excellent communication skills are essential.

Responsibilities

• Handle calls from patients, providing accurate information.
• Schedule and confirm deliveries as per service protocols.
• Manage and update patient records accurately.
• Triage queries and escalate urgent issues appropriately.
• Provide clear guidance on services and procedures.

Skills

Communication skills

Problem-solving

Computer literacy

Job description

Overview

We are looking for a Customer Service Advisor to join a leading healthcare provider based in Harlow (CM19).

Immediate start

Hourly rate: £12.21

Working hours: Monday to Friday 09:00 - 17:00

Contract: 3 month temporary with the potential to go permanent after training

Do you love helping people through a process, enjoy problem solving and a great communicator?

Key responsibilities

• Handle incoming and outgoing calls from patients, carers, and healthcare professionals, providing accurate information and support.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Manage patient records and update information accurately on the clinical system.
• Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
• Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
• Maintain confidentiality and comply with all data protection and patient privacy regulations.
• Follow scripts and protocols to ensure a consistent and high-quality service.
• Support service improvement initiatives by identifying common issues or bottlenecks.

Requirements / Qualifications

• Ideally you will be an experienced Customer Service Advisor or a call handler from a call centre background.
• Be an excellent communicator, computer literate and able to pick up systems quickly.

Additional information

Location: Harlow, CM19

Employer: Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service