Customer Service Advisor

Zoom Recruitment; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A specialist recruitment agency seeks an experienced Customer Service Advisor for a 12-month fixed-term contract based in Earlsfield, with potential for permanence. This pivotal role involves managing high volumes of inbound queries, enhancing customer satisfaction through effective communication and problem-solving. The candidate must have strong communication skills and previous call center experience, with familiarity in systems like Zendesk being advantageous. The position offers a hybrid working model following training, along with a competitive salary ranging from £25k to £30k depending on experience.

Qualifications

• Excellent communication skills are essential for delivering high-quality customer service.
• Previous experience in a similar role, ideally in a call centre environment.
• Knowledge of systems like Zendesk and FSM is preferred but not essential.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Own and resolve customer queries, ensuring satisfaction on each call.
• Utilize the Central Electronic Booking system for managing schedules.
• Accurately enter and manage data within work scheduling and accounts systems.
• Collaborate with various departments for operational efficiency.
• Identify and report operational issues while suggesting improvements.

Skills

Excellent Communication Skills

Experience in a Call Centre

Familiarity with Zendesk

Familiarity with FSM

Job description

Customer Service Advisor - 12 Month Fixed Term Contract with the potential to go permanent

I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service.
• Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
• Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules.
• Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.
• Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
• Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.

This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.

Early Shift: 8 : 30am - 5pm

Late Shift: 9am - 5 : 30pm

Annual Salary : £25-30k DOE

Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks.

Requirements

• Excellent Communication Skills
• Previous Experience within a similar role ideally a Call Centre
• Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)

To apply for this position, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures