Customer Service Advisor

Kier Group; Great Stukeley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading engineering and construction company is seeking a Customer Service Advisor to join their Natural Resources, Nuclear & Networks team based in Huntingdon. This role is primarily office-based and requires experience in customer service and excellent IT and communication skills. The company emphasizes diversity and inclusion and offers a variety of benefits tailored to employee needs.

Qualifications

• Experience within a customer service environment, particularly over the phone.
• Excellent IT and communication skills.

Responsibilities

• Act as a key interface with customers, making appointments and addressing concerns.
• Deal with customer questions and redirect them to the correct teams.
• Update systems and provide analysis to stakeholders.
• Assist with the scheduling and planning of works.

Skills

Customer service experience

Excellent IT skills

Strong communication skills

Job description

We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance

Location: Fully office based in Huntingdon, Cambridgeshire

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

• Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
• Assist with the scheduling and planning of works

What are we looking for?

• Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

#LI-LS2