Customer Service Advisor

MTrec Ltd; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading Glasgow-based company is seeking a Customer Service Advisor. The role involves providing exceptional customer service, managing calls, and educating customers about products. Ideal candidates are passionate about customer experience, proficient in technology, and come from a customer service background. This permanent position offers strong growth opportunities in a friendly work environment.

Benefits

Pension scheme

Annual bonus scheme

Training and Development opportunities

Opportunity for working from home after probation

Immediate Start Date

Qualifications

• Previous experience in customer service preferred, especially in a call centre.
• Passion for delivering excellent customer experience.
• Ability to multitask and use multiple systems.

Responsibilities

• Provide outstanding customer service across all channels.
• Manage high call volumes effectively.
• Document customer interactions and resolutions accurately.

Skills

Excellent listening skills

Relationship-building skills

IT literacy

Proficient in written and verbal communication

Resilience in handling complex challenges

Tools

Microsoft Office

Job description

The Rewards and Benefits on offer:

• Incredibly friendly team working environment

• An excellent Pension scheme.

• Annual bonus scheme

• Virtual GP Service

• Great maternity/paternity leave

• Great holiday entitlement

• Training and Development opportunities

• Opportunity for working from home after probation

• Easily Accessible offices.

• Immediate Start Date

• The opportunity to secure a permanent contract from day one!

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Using your excellent listening and relationship-building skills to provide an outstanding customer service for all

• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience

• Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business

• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally

• Applying your own judgement to appropriately address and resolve customer queries

• Listening to customers personal circumstances to understand their requirements and provide personalised solutions

• Accurately documenting customer interactions, issues, and resolutions within company systems

About you:

• A passion for delivering an excellent customer experience and finding the best outcome for our customers

• Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure

• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

• Proficiency in technology, including Microsoft Office, is essential.

• You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities