Customer Service Advisor

Surrey Heath BC- Internal; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A local borough council in England seeks an energetic individual for a full-time customer service role. You will be a key member of the Customer Contact Centre, responding to complex inquiries and providing high-quality service. Ideal candidates will have customer service or call center experience and a high level of computer literacy. Enjoy a generous benefits package, including professional membership support and hybrid working options. Applications are encouraged from all community sectors.

Benefits

Minimum 24 days annual leave

Local government pension scheme

Free parking

Subsidised gym membership

Qualifications

• Experience in customer service or call centre roles.
• High level of computer literacy.
• Ability to engage with diverse customers.

Responsibilities

• Provide efficient service to customers.
• Handle varied customer enquiries.
• Support the Customer Contact Centre.

Skills

Customer Service

Time Management

Sales Experience

Job description

Overview

Grade SH 4

Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for hybrid working.

About the Role

We are looking for an energetic team player to provide a professional efficient and high quality service to all of our customers.

This exciting role will allow you to make a real impact on the organisation as a key member of the councils hardworking and high achieving Customer Contact Centre.

About You

As one of the faces and voices of the council not only will you be adept at dealing with a wide range of complex and varied enquiries you will also have the ability to engage effectively with people from all walks of life.

If you have customer service / call centre experience a high level of computer literacy and plenty of energy and enthusiasm then this job is for you.

Benefits

We offer a generous benefits package including a minimum of 24 days annual leave rising to 29 days after 5 years service plus Bank Holidays a generous local government pension scheme free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets shopping cycle to work schemes and holidays via the My Staff Shop scheme. A laptop will be provided for your role.

Closing date : 5pm 25th November 2025

Interview date : 10 December 2025

Contact details

For an informal discussion please contact Lynn Smith Customer Relations Manager on

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.

NO AGENCY CALLS PLEASE and NO CVs

Equal Opportunities

Surrey Heath Borough Council Working for Equality. We welcome applications from all sections of the community.

How to apply

Please apply online via the link provided.

Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability please call to discuss any reasonable adjustments that may be made to accommodate your individual requirements.

Please note

All successful applicants will be subject to pre-employment checks in line with BPSS guidelines which includes standard identification referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.

For the best chance of successful application please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CVs submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.

If you have any further enquiries please email or telephone.

For technical issues please contact Jobsgopublic directly.

Privacy Notices

Surrey Heath Borough Council Privacy Notice

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Salary : 28530 - 33416