CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; England; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Christchurch, Dorset. You will play a vital role in supporting travelers by conducting medical risk assessments for insurance policies. This position offers career growth through professional certifications and leadership training, along with benefits such as 28 days holiday and a hybrid working model. Previous experience is welcomed but not necessary as full training will be provided.

Benefits

28 days holiday

Free Health Cash Plan

High-street rewards

Free travel insurance

Wellbeing support

Qualifications

• Previous customer service experience is helpful but not essential, as full training is provided.

Responsibilities

• Conduct comprehensive medical risk assessments.
• Evaluate levels of medical cover based on customer declarations.
• Maintain accurate documentation of all findings.
• Ensure strict customer confidentiality and data protection.
• Provide high levels of empathy and support to customers.

Skills

Excellent interpersonal skills

Tech-savvy

Ability to record data accurately

Job description

Customer Service Advisor

Location: Christchurch, Dorset

Hours: Shifts between Monday & Sunday 7am - 9pm

Salary: £26,210 per annum (Increasing to £30,300 per annum)

The Opportunity

Are you a compassionate communicator looking to start a rewarding career within a global professional services firm? We are representing a highly prestigious client who was a finalist in the 2025 Personnel Today Awards for their exceptional workplace culture.

This is not just a customer service role; it is a foundational position designed to teach you the business from the ground up, serving as a direct stepping stone into a career within Insurance.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers needing to declare pre-existing medical conditions for their insurance policies. You will play a vital role in ensuring travellers have the correct protection before they head abroad.

Key Responsibilities

• Conducting comprehensive medical risk assessments using a bespoke automated system.
• Evaluating levels of medical cover based on customer declarations.
• Maintaining accurate and detailed documentation of all findings.
• Ensuring strict customer confidentiality and data protection.
• Providing a high level of empathy and support to customers during the declaration process.

Why Join This Team?

• Career Growth: Access to professional certifications, leadership training, and clear internal promotion pathways.
• Wellbeing: A dedicated "Wellbeing Champions" scheme and access to mental health support forums.
• Fantastic Benefits: 28 days holiday (with an incremental plan), a Free Health Cash Plan (worth £1,700 p/a), high‑street rewards, and free travel insurance.
• Flexible Shifts: Once trained, shifts are rostered 5 weeks in advance. You will work 1 in 3 weekends with a day off in lieu provided.
• Hybrid Working: Following a successful probation period, you can move to a hybrid model (3 days in the office / 2 days from home).
• Our client offers a transparent pay structure with clear milestones for increases.

What We Are Looking For

• Communication: Excellent interpersonal skills with natural empathy.
• Tech‑Savvy: High level of competency in using computers and navigating bespoke systems.
• Precision: The ability to record data accurately and efficiently under pressure.
• Experience: Previous customer service experience is helpful but not essential, as full training is provided.