Customer Service Advisor

Dynamite Recruitment Solutions Ltd; England; On-site; GBP 25,000; Full time

Job summary

A leading national provider of fire and security solutions is seeking a Customer Service Advisor in Chandlers Ford. In this full-time role, you will respond to customer inquiries, maintain accurate records, and ensure customer satisfaction. Ideal candidates will have strong communication and problem-solving skills. A structured training plan will be provided to support your growth. To apply, send your CV to the provided email.

Qualifications

• Passionate about delivering excellent customer service.
• Ability to resolve queries effectively with a 1st fix solution.
• Strong communication skills to collaborate with customers and departments.

Responsibilities

• Respond to customer inquiries via phone and email.
• Deal with inbound calls in a fast-paced environment.
• Maintain accurate customer records and document all interactions.

Skills

Communication skills

Problem-solving

Customer service

Job description

Overview

Customer Service Advisor – Chandlers Ford
Full Time
£24,750.50

We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence.

Join them today as a Customer Service Advisor where you will receive a structured training plan and support!

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies

How to apply

To apply for this position, please send your CV through to [e-mail]