Customer Service Advisor

Pertemps Leicester; East Midlands; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading distribution company in the UK is looking for experienced Customer Service Agents. You will be the first point of contact for external customers, handling shipping requests via calls, emails, and social media. The role requires a commitment to in-office training and offers a flexible work schedule of 30-40 hours a week, with 2 weeks remote work every month.

Qualifications

• Remain positive and enthusiastic during every customer contact.
• Consistently provide a high level of service.
• Ability to adapt to change.

Responsibilities

• Managing inbound calls to the business from worldwide clients handling shipment requests.
• Building rapport with customers and establishing their needs.
• Deliver a consistent call flow, giving the customer confidence in the information provided.

Skills

Excellent Customer Service experience

Strong understanding of Customer Service processes

Excellent communication skills written and verbal

Ability to work as part of a team as well as independently

Experience of working with MS Word & Excel

Job description

Overview

A Great Opportunity working for a market leader within distribution. We are looking for experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. The client is seeking Customer Service Advisors to be the first point of contact for external customers, handling shipping requests and providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat, etc.

Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks. Operational Hours 07:00 - 19:00 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis. Flexibility between 30-40 hours per week. Will have to commit to 2 weeks full-time training in Office.

Responsibilities

• Managing inbound calls to the business from worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills / Qualifications

• Excellent Customer Service experience, Strong understanding of Customer Service processes
• Remain positive and enthusiastic during every customer contact
• Consistently provide a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word & Excel

This role is subject to 5 Year Compliance and Clean DBS; it is imperative that each applicant provides support to the process.

Click Apply or call (phone number removed) ask for Michelle