Customer Service Advisor

The Best Connection; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service-focused company in East Midlands is seeking a Receptionist/Customer Service Team member to provide support and advice to customers via phone and email. The ideal candidate should have excellent literacy skills and 2 years of customer service experience, along with a high-quality telephone manner. This role offers training and realistic career prospects for development.

Qualifications

• 2 years customer service experience.
• Worked in a vibrant customer service environment.
• High quality telephone manner required.

Responsibilities

• Provide support and advice to customers via phone and email.
• Process orders and ensure customer satisfaction.
• Enter data from calls into the CRM system.

Skills

Customer service skills

Communication skills

Attention to detail

Literacy skills

Job description

Working Hours and Pay

MONDAY - FRIDAY working 37.5 hours at £12.30 per hour

Key Roles

As part of our Receptionist/Customer Service Team, your primary responsibilities will be to work as part of a reliable team to provide support and advice to our customers by phone and email. Responsibilities will include:

• Contacting customers via email and telephone.
• Dealing with queries efficiently and appropriately
• Ensuring customer satisfaction
• Gaining knowledge of our customer\'s needs.
• Processing orders.
• Identifying opportunities to improve and do things differently
• Reporting any customer concerns and identifying any trends in calls to the Customer Services Manager.
• Gaining knowledge of the company\'s products.
• Feeding back any customer information considered relevant to the Customer Services Manager.
• Ensure data from calls received is entered into the CRM system.

Requirements

To be considered for this role, you must have,

• Excellent literacy skills
• 2 years Customer Service Experience
• Worked within a vibrant customer service environment
• Effective customer service skills
• High quality telephone manner
• Strong attention to detail/high level of accuracy

Prospects

This is a superb opportunity for individuals who are seeking to develop their career with a positive and forward thinking manufacturer, who offer excellent product and company training and realistic career prospects for development.