Customer Service Advisor

Jobandtalent; Castle Donington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Castle Donington is seeking a Customer Service Advisor to be the first point of contact for customers. This role offers rotating shifts with hybrid working possibilities after initial training. The ideal candidate should have customer service experience, a clean DBS check, and great communication skills. An excellent opportunity for career growth awaits you!

Benefits

Comprehensive benefits

30 Holidays

Weekly Pay

Pension Scheme

Career growth opportunities

Qualifications

• Clean DBS check required.
• Residence in the UK for at least 5 years.
• Experience in a call centre environment preferred.

Responsibilities

• Be the first point of contact for customers.
• Support customers with enquiries and track deliveries.
• Promote the brand and handle objections.

Skills

Customer Service Experience

Great communication skills

Ability to work independently

Comfortable using MS Word & Excel

Job description

Overview

Join Our Team: Customer Service Advisor

Position: Frontline Customer Service Advisor

Start Date: October 2025

Location: East Midlands Airport (DE74 2TR), Castle Donington

Salary: £14.73 p/h (Overtime £22.10 p/h after 37.5 hours) + MONTHLY INCENTIVES

Shift Patterns: Monday-Friday, rotating between 08:00-20:00

Hybrid Working: 2 weeks at home out of every 4 (performance-dependent)

Apply Now!

Why Choose Job&Talent

• Career growth opportunities
• Comprehensive benefits
• Professional stability

Benefits

• 4 weeks onsite training, (09:00 - 17:00, Mon - Fri)
• 30 Holidays
• Weekly Pay, Pension Scheme, Mortgage References
• TEMP to PERM Opportunities
• Monthly INCENTIVES !!

Requirements

As this role is based at an international airport, in order to comply with CAA and DfT regulation, you must be willing to undergo a background check. This will include referencing your last 5 year's work history and applying for a criminal record check. (We take care of this for you free of charge!)

• Residence in the UK for at least 5 years
• A clean DBS check
• Experience in Customer Service - ideally in a call centre environment
• Great communication skills (written and verbal)
• Ability to work towards deadlines
• Comfortable using MS Word & Excel
• Ability to work independently and part of a team

Responsibilities:

• Be the first point of contact for customers by phone, email and internal systems
• Support customers with enquiries, track deliveries, and provide accurate product/service information
• Promote the brand and highlight upgrades or cross-sell opportunities
• Solve queries quickly, aiming for first-time resolution
• Handle objections professionally and maintain customer confidence.

About Us

• Job&Talent is recruiting for Customer Service Advisor to join a leading distribution and delivery company in the Castle Donington Area, known for being the world's leading logistics company!

How to Apply

Click 'Apply Now,' and our team will contact you shortly.

An excellent opportunity for Customer Service Advisor roles in Castle Donington. Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.