Customer Service Advisor

Halfords Group PLC; Cambridgeshire and Peterborough; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading retailer in motoring services is looking for a Customer Service Advisor in Cambridgeshire. The role involves managing bookings and addressing customer inquiries in a Fusion centre environment. Candidates should have a strong customer service background, IT skills, and a valid driver's licence. This position offers a competitive salary and various benefits including discounts and a pension scheme.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on various products

Opportunity for a Trade Price Bike

Financial planning support

GP Access 24/7

Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Must be IT literate.
• Able to manage difficult situations professionally.

Responsibilities

• Handle job bookings and discuss technical concerns with customers.
• Provide a first-class customer experience at the Fusion centre.

Skills

Excellent customer service

IT literacy

Professional handling of difficult situations

Target achievement

Experience in an Autocentre environment

Full driver's licence with less than 9 points

Job description

Overview

Job no: 560301
Work type: Full time
Site: Cambridge
Categories: Autocentre Colleagues
Location: Cambridgeshire
Salary: £27,936.48 - £28,387 per annum + bonus
Business Area: National Tyres and Autocare

Hours: 5 days a week / 44 hours per week

Responsibilities

• As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
• Work at one of our Fusion centres, upgraded with the latest facilities to provide a first-class customer experience and a great working environment.

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – wellbeing services and healthcare cost reimbursement
• Pension Scheme & Life Assurance

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver’s licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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