Customer Service Advisor

Kinaxia Logistics; Brinklow CP; On-site; GBP 26,000; Full time

Job summary

A logistics company in Rugby is looking for a Customer Service Advisor to ensure a world-class service. The role involves managing customer queries, utilizing CRM systems effectively, and maintaining compliance with HR and safety policies. Candidates should have experience in transport and warehousing, with knowledge of CRM and software management systems preferred. This role offers a competitive salary and a range of additional benefits.

Benefits

Life assurance

Pension

Training opportunities

Onsite Parking

Cycle to work scheme

Employee discounts

Qualifications

• Preferable experience in transport and warehousing.
• Knowledge of CRM systems like Sage is essential.
• Experience with software management systems required.

Responsibilities

• Utilise the CRM system for managing complaints effectively.
• Maintain standards and policies in customer service.
• Build relationships for company performance and objectives.

Skills

Customer Account management

Effective communication

Relationship building

Education

Experience in transport and warehousing

Tools

CRM systems (preferably Sage)

Software management systems (Stirling, Contrado)

Job description

Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

Monday - Friday

40 hours per week

Afternoon - Evening shift

£25,396 per annum

Additional benefits

• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Job Responsibilities

Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.

Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.

Establish, develop and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of company performance standards and business objectives.

Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.

Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.

Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Qualifications

• Transport and warehousing preferable
• Both working and technical knowledge of CRM systems preferably Sage
• Both working and technical knowledge of software management systems including Stirling and Contrado
• Product and pricing schedules

Dealing effectively with customer queries

• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Full utilisation of a CRM system
• Using software management systems