Customer Service Advisor

Office Angels; Bridgwater; On-site; GBP 25,000; Full time

Job summary

Join a thriving manufacturing company as a Customer Service Advisor in Bridgwater. You will engage with customers, manage orders, and provide support to the sales team. This role offers a supportive environment with generous benefits and a competitive salary.

Benefits

Generous holiday entitlement

Cycle to work scheme

Free on-site parking

Full gym membership discount

Competitive pension scheme

Access to Employee Assistance Programme

Qualifications

• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Respond to customer queries across multiple channels.
• Manage the full order cycle using the ERP system.
• Handle complaints effectively and provide service improvements.

Skills

Communication

Professionalism

Organisation

Adaptability

Problem-solving

Positive attitude

Self-motivation

Job description

Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: £24,720 per annum
Hours: 37.5 hours per week, 8:30am till 4:30pm

Benefits: Generous holiday entitlement (with the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, full gym membership discount, competitive pension scheme, and access to an award-winning Employee Assistance Programme.

Are you a passionate Customer Service Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Main Responsibilities:

• Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.


• Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.


• Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.


• Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.


• Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team.


• Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties.


• Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting.


• Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals.


• Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis.

Key Skills:

• Communication: Excellent verbal and written communication skills with previous customer service experience.


• Professionalism: Polite, friendly, and professional demeanour that builds trust and rapport.


• Organisation: Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.


• Adaptability: Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment.


• Problem-solving: Analytical skills to tackle challenges head-on and find effective solutions.


• Positive attitude: A positive can-do attitude that inspires confidence and motivates others.


• Self-motivation: Driven and self-motivated, always looking for ways to improve and excel.

Next Steps: Ready to take the next step in your career? Apply online or send your CV to [e-mail]. Alternatively, you can call Nicole on 01823 285440.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.