Customer Service Advisor

Search Consultancy LTD; Bradford; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service & Scheduling Coordinator in Bradford. The role involves coordinating work between customers and engineers, ensuring excellent customer service and smooth workflow. Candidates should be organised with strong communication skills. This is a full-time, temporary-to-permanent position offering long-term career opportunities in a supportive environment.

Benefits

Full training and continuous development

A supportive and friendly workplace

Clear opportunities for career progression

Qualifications

• Previous experience in planning, scheduling, or customer service is preferred but not essential.
• Strong communication skills (verbal and written).
• Highly organised with great attention to detail.

Responsibilities

• Coordinate and schedule work between customers and engineers.
• Communicate with customers to understand their needs.
• Handle scheduling conflicts and customer queries professionally.

Skills

Strong communication skills

Highly organised

Able to manage multiple tasks

Positive and motivated

Job description

Overview

Job Title: Customer Service & Scheduling Coordinator - Long-Term Career Opportunity

Location: Bradford, BD6

Salary: £12.21 per hour - 40hrs a week (£25,396.80 pa)

Hours: Full-time, Monday to Friday, between 7am-7pm

Contract: Temp to Perm - Long Term Opportunity (No Stop Gaps!)

About the Company

We are representing a fantastic, well-established company in Bradford who are expanding their Planning and Scheduling Team! This role is ideal for someone looking for long-term stability rather than short-term work. It's not just another stop-gap job-it's a genuine opportunity to build a career with a respected business that values its people. Many of the team members have progressed into senior positions, so this is the perfect chance to grow and develop with the company.

Role Overview

As a Customer Service & Scheduling Coordinator, you'll be the vital link between customers and engineers. You will plan and schedule work efficiently, ensuring customer needs are met quickly while engineers' time is used effectively. Your goal will be to create a smooth workflow and deliver excellent customer service.

Responsibilities

• Coordinate and schedule work between customers and engineers.
• Communicate with customers to understand their needs and arrange appointments.
• Allocate tasks to engineers effectively.
• Keep accurate records of schedules, interactions, and follow-ups.
• Handle scheduling conflicts and customer queries professionally.
• Work closely with your team to meet goals and targets.

Qualifications

• Previous experience in planning, scheduling, or customer service is preferred but not essential.
• Strong communication skills (verbal and written).
• Highly organised with great attention to detail.
• Able to manage multiple tasks and stay calm under pressure.
• Positive, enthusiastic, and motivated to succeed.
• Comfortable working independently and within a team.

What We Offer

• Full training and continuous development.
• A supportive and friendly workplace.
• Clear opportunities for career progression - many of our team have grown into senior roles.
• Temp to Perm - No Stop Gaps: A Genuine Long-Term Career Opportunity with a Well-Established Company.

We look forward to hearing from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age