Customer Service Advisor

Interaction Recruitment; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to handle inbound calls for a major motoring company. The ideal candidate will have call centre experience and strong communication skills, maintaining professionalism in distressing situations. This role requires working on-site in Birmingham with a flexible schedule. Competitive hourly wage plus monthly bonus offered.

Qualifications

• Strong customer service and call centre experience required.
• Ability to handle tough situations over the phone.
• Guide customers clearly through the process.

Responsibilities

• Handle inbound calls from customers.
• Arrange call outs for broken down vehicles.
• Deal with distressed or upset customers.

Skills

Strong communication skills

Call centre experience

Calm under pressure

Happy working in a fast-paced environment

Job description

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday, 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station with regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

• Handling inbound calls
• Arranging call outs
• Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process.

• Strong communication skills
• Call centre experience
• Calm under pressure
• Happy working in a fast-paced environment

Job Info

• Job Title: Customer Service Advisor
• Company: Interaction Recruitment
• Location: Birmingham, West Midlands
• Posted: Aug 28th 2025
• Closes: Sep 28th 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time

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