Customer Service Advisor

Interaction Recruitment; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the motoring industry is seeking a Customer Service Advisor for their Walsall office. In this role, you will handle inbound customer calls, ensuring cases are resolved swiftly. Candidates must possess strong customer service skills and the ability to remain calm under pressure while working in a fast-paced environment.

Qualifications

• Strong customer service and call centre experience required.
• Ability to handle tough situations over the phone.
• Happy working in a fast-paced environment.

Responsibilities

• Handle inbound calls from customers with breakdowns.
• Arrange call outs and deal with distressed customers.

Skills

Communication

Customer Service

Calm under pressure

Job description

Customer Service Advisor

£12.21 per hour plus monthly bonus

25 hours per week

Monday to Sunday 7am-9pm (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Job Info

Job Title:

Customer Service Advisor

Company:

Interaction Recruitment

Location:

Birmingham, West Midlands

£12.21 Per hour monthly bonus

Posted:

Closes:

Jul 25th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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