Customer Service Advisor

Interaction Recruitment; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premier recruitment agency is seeking a Customer Service Advisor for an inbound role at the RAC Call Centre in Walsall. The position offers £12.21 per hour, requires 25 hours per week, and involves handling customer queries regarding breakdown support. Candidates should possess strong customer service skills, be calm under pressure, and be willing to work flexible hours from Monday to Sunday. This role presents an excellent opportunity for individuals looking to thrive in a fast-paced customer service environment.

Qualifications

• Strong customer service and call centre experience required.
• Ability to manage distressed customers effectively.
• Calm demeanor and strong communication skills under pressure.

Responsibilities

• Handle inbound calls from customers with a broken down vehicle.
• Arrange call outs for service.
• Provide assistance and guidance to upset customers.

Skills

Strong customer service and call centre experience

Ability to handle tough situations

Strong communication skills

Calm under pressure

Happy working in a fast-paced environment

Job description

Overview

Customer Service Advisor – £12.21 per hour plus monthly bonus. 25 hours per week (must be able to complete 3 weeks of full-time training). Monday to Sunday 7am-10pm (fully flexible to work any shifts between these hours on a rota basis). Based on-site in Bescot, Walsall. We are recruiting for an inbound Customer Service Advisor for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, with on-site parking and access to public transport.

Role

• Handle inbound calls from customers with a broken down vehicle
• Arrange call outs
• Deal with distressed or upset customers

Requirements

• Strong customer service and call centre experience
• Ability to handle tough situations over the phone and clearly lay out options whilst guiding customers through the process
• Strong communication skills
• Call centre experience
• Calm under pressure
• Happy working in a fast-paced environment

Job Info

• Job Title: Customer Service Advisor
• Company: Interaction Recruitment
• Location: Birmingham, West Midlands
• Posted: Oct 23 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time