Customer Service Advisor

The Recruitment Group; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing service provider in Birmingham is looking for a motivated Customer Service Advisor to join their Service Delivery team. You will provide exceptional support to drivers and ensure customer satisfaction by addressing inquiries and troubleshooting issues. The ideal candidate thrives in a fast-paced environment and possesses strong multitasking and communication skills. Join a supportive company with opportunities for career growth and a fantastic office location offering great views and amenities.

Benefits

Career growth opportunities

Fantastic office location

Social and team events

Fitness and wellbeing facilities

Generous leave policy

Qualifications

• Genuine passion for customer service.
• Experience in a fast-paced call environment.
• Strong multitasking and communication skills.
• Ability to work under pressure.
• Knowledge of geographical locations is a plus.

Responsibilities

• Answer inbound calls and address queries from drivers.
• Resolve issues to ensure driver satisfaction.
• Provide guidance on delivery instructions and timings.
• Build strong relationships with customers.
• Manage email requests promptly.

Skills

Customer service passion

High volume call management

Multitasking ability

Excellent communication skills

Geographical knowledge

Resilience

Ownership responsibility

Eagerness to learn

Problem-solving ability

Job description

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Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.
• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.