Customer Service Advisor

Aspire Recruitment; Birkenhead; On-site; GBP 23,000; Full time

Job summary

A thriving legal firm in Liverpool City Centre seeks a Customer Service Advisor to manage claim inquiries and assist clients through the claims process. Candidates should have experience in customer service, excellent communication skills, and a keen attention to detail. This position offers competitive salary and benefits including time off for birthdays and a staff referral program. Apply today to join a dedicated team.

Benefits

Christmas closure & Birthdays off

Personal Time to attend external appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Prior experience in a customer service or call centre role.
• Familiarity with claims or financial services is a plus.
• Proficiency in managing client communications.

Responsibilities

• Handle inbound calls and provide support.
• Review new cases for suitability for litigation.
• Track and document client interactions.

Skills

Prior experience in a call centre or customer service setting

Excellent phone and data entry skills

Ability to handle client communications professionally

Tools

Claims management systems

Job description

Overview

Job Title: Customer Service Advisor
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm

Role

Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Adviser to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Claims Handler, you will play a key role in reviewing and validating cases for funding and litigation, helping clients through claim inquiries, and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry.

What You\'ll Do

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills We\'re Looking For

• Prior experience in a call centre or customer service setting.
• Familiarity with claims, legal claims, or financial services (a plus).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time