Customer Service Advisor

Build Recruitment; Basildon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a proactive Customer Service Advisor for its Basildon office. The ideal candidate will excel in communication and play a vital role in handling tenant inquiries and requests efficiently. If you have experience in social housing or call centers and are passionate about delivering first-class service, this permanent full-time position offers an excellent opportunity for career growth.

Benefits

Discretionary Annual Profit Share Bonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save Scheme

Enhanced Maternity & Paternity Pay

Flexible Working & Flexible Bank Holidays

Cycle to Work Scheme

Learning & Development Opportunities

Qualifications

• Experience within social housing, maintenance, or repairs.
• Proven experience in a customer service or call centre environment.
• Confident handling high call volumes while maintaining quality.
• Strong organisational and administrative skills.

Responsibilities

• Respond to customer calls and emails professionally.
• Diagnose repair requests and schedule appointments.
• Co-ordinate with operatives and subcontractors.
• Keep customers updated throughout their repair journey.
• Record accurate information to support service delivery.

Skills

Excellent communication skills

Attention to detail

Proficiency in Microsoft Office

Experience with CRM systems

Tools

MSI system

Job description

Customer Service Advisor

Basildon

Permanent, Full Time

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team in Basildon. This is a fantastic opportunity for someone with excellent communication skills and a passion for providing first-class service in a fast-paced environment.

About the Role

As a Customer Service Advisor, you’ll be the first point of contact for tenants, handling incoming calls and emails and ensuring that repair and maintenance requests are managed efficiently.

Responsibilities

• Respond to customer calls and emails with professionalism and empathy.
• Diagnose repair requests and schedule appointments using the MSI system.
• Co‑ordinate with operatives and subcontractors to allocate jobs effectively.
• Keep customers updated throughout their repair journey and ensure Service Level Agreements (SLAs) are met.
• Liaise with supervisors and planners to confirm materials, access, and readiness for appointments.
• Record accurate information to support first‑time fixes and excellent service delivery.
• Escalate issues when required and support continuous improvement within the team.

About You

We’re looking for someone who :

Qualifications

• Has experience within social housing, maintenance, or repairs.
• Has proven experience in a customer service or call centre environment.
• Is confident handling high call volumes while maintaining quality and empathy.
• Possesses strong organisational and administrative skills with great attention to detail.
• Is proficient in Microsoft Office and comfortable using CRM systems (experience with MSI is advantageous).

What’s in It for You

• Discretionary Annual Profit Share Bonus
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save Scheme
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Scheme
• Flexible Working & Flexible Bank Holidays
• Cycle to Work Scheme
• Volunteering Days (2 paid)
• Learning & Development Opportunities
• Wellbeing Support including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions

Our Values

We’re committed to :

• Putting customers first – listening, communicating, and delivering on promises.
• Doing the right thing – acting with integrity and accountability.
• Being passionate – taking pride in solving problems and going the extra mile.
• Growing together – fostering inclusion, collaboration, and innovation.
• Striving for sustainability – making responsible choices that protect people and the planet.

If you’re looking to take the next step in your customer service career within a supportive and purpose-driven environment — we’d love to hear from you.

Apply now or call Leah Seber at Build Recruitment