Customer Service Advisor

Venatu Consulting Ltd; Barton-upon-Humber; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an enthusiastic Customer Service Advisor in Barton-upon-Humber. You will handle customer inquiries and resolve issues, offering solutions and support while maintaining records. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to work to targets. This permanent role offers training and progression opportunities, with a salary of £25,747 plus bonuses.

Benefits

Health and discount platform

Individual training

Staff discounts

Free onsite gym

Complimentary refreshments

Subsidized canteens

Qualifications

• Experience in customer service roles, including call centers, retail, or hospitality.
• Ability to work to targets effectively.
• Strong organizational and communication skills.

Responsibilities

• Handle customer inquiries and provide appropriate solutions.
• Maintain accurate customer interaction records.
• Follow up with customers to ensure satisfaction.
• Resolve customer queries proactively.

Skills

Customer service experience

Excellent communication skills

IT proficiency

Organizational skills

Tools

Microsoft Office

Job description

Overview

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills

Requirements

• Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
• Permanent
• No weekend or evening shifts
• Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options
• Salary: £25,747 per annum + £500 quarterly bonus
• Note: This position is purely a customer service role with no sales element

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Company

Constantly expanding and recently expanded into a new industry both in UK and overseas. Award winning company who have been awarded National Retailer of the Year three years running. Won awards for candidate training and onboarding. Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed. No two days are the same!

How to apply

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy

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