Customer Service Advisor

Mpeople Recruitment Yorkshire; Barrowford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Barrowford is seeking Night Customer Service Advisors to support vulnerable individuals during emergencies. This role involves responding to inbound calls, providing reassurance, and contacting emergency services when necessary. You will require strong communication skills, empathy, and a calm manner under pressure. Offering £12.67 per hour with a fully paid 5-week training program, this position provides an opportunity for meaningful work in a supportive environment.

Benefits

£12.67 per hour + holiday pay

Fixed night shifts

Fully paid 5-week structured training programme

Supportive team environment

Opportunities for long-term growth

Qualifications

• Minimum 1 year’s experience in a public-facing, care, or support environment.
• Ability to work independently and manage time effectively.
• A Standard DBS check can be arranged.

Responsibilities

• Respond promptly to inbound calls, assessing and triaging each situation.
• Support people experiencing falls, emergency alarms, or medical concerns.
• Contact emergency services when needed and provide clear instructions.

Skills

Calm, empathetic telephone manner

Strong communication and listening skills

Basic IT skills

Resilience and professionalism

Cultural awareness

Education

GCSEs in English & Maths (Grade C or above or equivalent)

Job description

Night Customer Service Advisor

(phone number removed); Rossendale (phone number removed); £12.67 per hour 5pm 11pm or 5pm Midnight 4 on, 4 off

Make a real difference when it matters most

Are you calm under pressure, a great listener, and motivated by helping others? We re looking for caring and reliable individuals to join a small, friendly contact centre in Rossendale as Night Customer Service Advisors providing critical support to people in moments of crisis.

You ll be the reassuring voice on the other end of the line for vulnerable individuals, including the elderly and those with health concerns, who need swift and compassionate help sometimes in life-threatening situations.

(phone number removed); What You ll Do

• Respond promptly to inbound calls, using a structured script to assess and triage each situation

• Support people experiencing falls, emergency alarms, or medical concerns

• Contact emergency services when needed and provide clear, calm instructions

• Use the TEC (Technology Enabled Care) system to monitor and action alerts

• Record accurate case notes and escalate when necessary

• Work collaboratively with internal teams to ensure seamless service

(phone number removed); What You ll Need

• A calm, empathetic telephone manner especially under pressure

• Strong communication and listening skills

• Basic IT skills and accurate data entry

• Resilience and professionalism during emotional or urgent situations

• Minimum 1 year s experience in a public-facing, care, or support environment

• GCSEs in English & Maths (Grade C or above or equivalent)

• Cultural awareness and sensitivity

• Ability to work independently and manage time effectively

• A Standard DBS check (can be arranged)

Ideal backgrounds include: NHS helplines, housing support, care services, Citizens Advice, mental health services, or TEC-based roles.

(phone number removed); What s On Offer

• £12.67 per hour + holiday pay

• Fixed night shifts: 5pm 11pm or 5pm midnight (4 on, 4 off)

• A fully paid 5-week structured training programme

• Supportive, close-knit team environment

• Purpose-driven work with real impact

• Opportunities for long-term growth and development

Ready to be someone s calm in the chaos?

We d love to hear from you.

(phone number removed); Call Adele on (phone number removed)

(phone number removed); Or email your CV to (url removed)