Customer Service Advisor

Black & White Recruitment; Altrincham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A dynamic recruitment agency in Altrincham is seeking a Customer Support Advisor to ensure customer satisfaction by efficiently responding to inquiries. The ideal candidate has strong communication skills, a background in customer support, and the ability to work flexibly, including weekends. This role offers a supportive environment with hybrid working options post-probation, along with a bonus and commission structure.

Benefits

Bonus and commission structure

Hybrid working options after probation

Qualifications

• 1+ years of experience in a customer support role.
• Strong communication and rapport-building skills.
• Flexibility to work weekends and Bank Holidays.

Responsibilities

• Be the first point of contact for customers.
• Resolve queries on the first contact where possible.
• Manage expectations for follow-ups and adhere to quality standards.

Skills

Excellent listening skills

Customer relationship building

Problem-solving skills

Time management

Education

GCSE in English and Maths

Job description

Overview

Are you passionate about delivering exceptional customer service? My Client is looking for a friendly and solution-oriented Customer Support Advisor to join their dynamic Consumer department. This is an exciting opportunity to play a key role in ensuring customer satisfaction by responding efficiently and effectively to a variety of inquiries across multiple channels, including phone, email, and ticketing systems. You’ll work on a 4-out-of-7 day rota, including weekends and Bank Holidays, and will enjoy a supportive and rewarding work environment. After a successful probation period, you’ll have the opportunity to take advantage of hybrid working. Plus, a bonus and commission structure ensures your hard work doesn’t go unnoticed.

Your Role

As a Customer Support Advisor, you’ll be the first point of contact for customers, delivering professional, friendly, and reassuring support in every interaction. You’ll be responsible for resolving queries on the first contact where possible, managing expectations for follow-ups, and adhering to internal quality standards. Utilising your active listening and problem-solving skills, you’ll ensure customers feel valued and understood.

This role also involves managing support requests and applying charges to accounts when necessary, always maintaining the highest levels of accuracy and customer excellence. You’ll work collaboratively with your team to meet and exceed targets, ensuring you’re up to date with all business processes to provide consistent and high-quality support.

About You

You’re a confident communicator with a natural ability to build rapport and empathize with customers. With a solution-focused mindset, you’ll thrive in a fast-paced environment where every customer interaction is an opportunity to shine. Your friendly and professional approach ensures you consistently exceed expectations while maintaining attention to detail and accuracy.

Your interest in technology, paired with your background in customer support, will enable you to troubleshoot effectively and handle inquiries with confidence. Importantly, you’re flexible and comfortable working a rota that includes weekends and Bank Holidays.

Some Bullet Points About You

• A friendly, articulate individual with excellent listening
• Educated to GCSE level in English and Maths
• At least 1 year of experience in a customer support role
• Highly organised with excellent time management abilities
• Ability to build and maintain strong customer relationships

How to Apply

If you’re ready to take your sales career to the next level with a company that values your contribution, we'd love to hear from you. Apply today to join a team where your skills will make a real impact on the business's growth.