Customer Service Advisor

Peopleforce Recruitment Ltd; Abingdon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is looking for a Customer Services Advisor in Abingdon for a 3-month contract. This role is integral to customer interactions, ensuring professionalism and accuracy in every engagement. Responsibilities include supporting an emergency call-out service, responding to enquiries via various channels, and processing orders. The ideal candidate should have degree-level education or equivalent experience and possess strong communication skills. Don't miss this opportunity to contribute to essential services that improve health outcomes.

Qualifications

• Degree-level education or equivalent experience.
• Experience in customer service or a contact centre preferred but not essential.
• Excellent written and verbal communication skills.

Responsibilities

• Support our 24/7 emergency call-out and Chemist on Call service.
• Respond to customer enquiries across phone, email, and other channels.
• Handle day-to-day admin tasks related to services.
• Process orders, track deliveries, and manage returns.

Skills

Customer service experience

Excellent written and verbal communication

Problem-solving skills

Education

Degree-level education or equivalent experience

Job description

Overview

Location: Abingdon

Department: Customer Services

Reports to: Customer Services Supervisor

Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer service advisor for a 3 month contract. This business provides essential toxicology testing services that help protect communities and support better health outcomes. As a Customer Services Advisor, you’ll be a key point of contact for our customers, ensuring every interaction is handled professionally, accurately, and with care.

What You’ll Do

• Support our 24 / 7 emergency call-out and Chemist on Call service by participating in a shared on-call rota.
• Respond to customer enquiries across phone, email, and other channels.
• Handle day-to-day admin tasks related to our services.
• Process orders, track deliveries, and manage returns.
• Work closely with colleagues to ensure a smooth and consistent customer experience.
• Keep up to date with our services, policies, and quality standards.
• Follow all regulatory and internal compliance guidelines.
• Carry out any other tasks needed to support the wider team.

What We’re Looking For

• Degree-level education or equivalent experience.
• Experience in customer service or a contact centre (preferred but not essential).
• Excellent written and verbal comm...