Customer Service Adviser

Danske Bank; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading bank in Northern Ireland is looking for a Customer Service Advisor to handle customer queries, provide digital assistance, and open new accounts. The ideal candidate will have strong communication skills and a passion for customer service. The role offers a starting salary of £23,500, generous holiday leave, and additional perks like private medical care and discounts on various services.

Benefits

Starting salary of £23,500

22 days' leave plus 10 bank holidays

Private medical care

Extra holidays and exclusive discounts

Free breakfast on site

Qualifications

• Customer service experience preferably from retail, hospitality, or any customer-facing roles.
• Top-notch communication and relationship skills.
• A hunger to learn and adapt quickly.

Responsibilities

• Handle customer's day to day banking queries and assist with digital questions.
• Open new accounts and provide information on new products.
• Manage customer meetings and make outreach calls.

Skills

Customer service experience

Communication skills

Relationship skills

Adaptability

Job description

Overview

Customer Service Advisor - Branch Network Northern Ireland (Various locations available)

Kickstart your career with Danske Bank as a Customer Service Advisor!

Join Northern Ireland's leading bank, where we're all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.

Why you'll want to work with us:

Why choose us? We're proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you'll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.

Here's the scoop: As a Customer Service Advisor, you will handle customer's day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails.....basically delivering that outstanding customer service we are famous for!

Dive into endless career paths in Personal Banking. There's room for everyone to grow here!

Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We're a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger-our customers come from all walks of life, so our team should too!

What are we looking for?

We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu.

What you'll bring

• Customer service experience preferably from retail, hospitality, or any customer-facing roles.
• Top-notch communication and relationship skills.
• A hunger to learn and adapt quickly.
• No banking experience needed-just the drive to make a positive impact and be a Danske Bank ambassador.

Awesome benefits for you

• Starting salary of £23,500.
• Enjoy 22 days' leave plus 10 bank holidays.
• Tailor your benefits: private medical care, extra holidays, and exclusive discounts.

We offer flexible benefits centred on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We've got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We've got discounts. Plus, enjoy free breakfast on site!

Sounds good? Get applying! Hope to see you on the team!

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.