Customer Service Administrator - Sevenoaks

KIMS Hospital; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider based in Maidstone is seeking a Customer Service Administrator to deliver exceptional patient care. This role involves greeting patients, coordinating appointments, and providing comprehensive administrative support across multiple departments. Ideal candidates will have strong customer service experience, proficiency in IT systems, and a positive team-oriented approach. A competitive salary and comprehensive benefits package including health insurance and generous leave allowances are offered for this full-time position.

Benefits

Private Health Insurance

Free secure staff parking

Pension scheme

33 days annual leave

Life Assurance

Annual flu vaccination

Free eye test

Relocation support packages

Qualifications

• Experience in a premium service environment is preferred.
• Confident in managing appointments accurately.
• Positive, people-first attitude is essential.

Responsibilities

• Greet and assist patients and visitors professionally.
• Coordinate appointments and maintain patient records.
• Deliver administrative support across departments.
• Enhance the overall patient experience.

Skills

Customer service experience

IT systems proficiency

Team player

Education

GCSEs in English and Maths (Grade 4/C or above)

Job description

Customer Service Administrator

Location: Sevenoaks Medical Centre, Sevenoaks

Hours: Full Time | 40 Hours per Week

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?

Why This Role Is For You

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.

What You’ll Be Doing

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.
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What We’re Looking For

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.

Desirable

• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).

What You’ll Love About Working With Us

• A competitive salary and permanent full-time hours
• Private Health Insurance
• Free secure staff parking
• Pension scheme
• 33 days annual leave (including bank holidays) plus a paid day off on your birthday
• Life AssuranceAnnual flu vaccination
• Free eye test
• Relocation support packages (where applicable)

Ready to Join Us?

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email [e-mail].

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.