Customer Service Administrator

Michael Page (UK); Worthing; On-site; GBP 40,000 - 60,000; Part time

Job summary

A small-sized organisation in the manufacturing sector is seeking a Customer Service Administrator in Worthing. The role involves responding to customer enquiries, maintaining records, and providing administrative support. Candidates should have strong communication skills and prior experience in customer service or administration. This temporary position offers flexibility, including opportunities for remote work after training.

Benefits

Flexible working hours

Opportunity to work from home after training

Qualifications

• Proven experience in an administrative or customer service role.
• Strong written and verbal communication skills.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Respond promptly to customer enquiries via email and phone.
• Maintain and update customer records accurately.
• Coordinate and schedule appointments with clients.
• Provide administrative support to the customer service team.
• Handle incoming communications and redirect queries as needed.
• Assist in resolving customer issues and escalating complex cases.

Skills

Customer service skills

Organisational abilities

Communication skills

Job description

• Immediately Available
• Strong customer service skills

About Our Client

This opportunity is with a small-sized organisation within the manufacturing and produciton sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Job Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

The Successful Applicant

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

What's on Offer

• An hourly rate of approximately £13 - £14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration