Customer Service Administrator

Dalziel Ingredients Ltd; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading ingredient supplier in the UK is seeking an enthusiastic individual to join their Newport team. In this role, you will build strong relationships with existing customers, manage orders, and assist with stock control. Your responsibilities will include providing exceptional service during phone and email communications while promoting products. This role offers benefits including 28 days annual leave and on-site parking, with a focus on creating a diverse and inclusive workplace.

Benefits

28 days annual leave

Pension – Auto enrolment

On-site parking

Employee assistance programme

Qualifications

• Enthusiastic and motivated individual with excellent customer service skills.
• Experience in upselling products and managing customer communications.
• Strong multitasking abilities in a busy environment.

Responsibilities

• Provide positive customer experiences via phone and email.
• Assist with stock control and manage delivery paperwork.
• Upsell products and services to customers.

Skills

Customer relationship management

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

We are currently looking for an enthusiastic, and motivated individual to join our team at the Newport site. Reporting into the Office Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

Hours Of Work

• Monday to Thursday, 8am to 5pm (45-min unpaid lunch)
• Friday, 8am to 4pm (60-min unpaid lunch)

Location

• Newport, NP10 9HZ

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard.

Main Responsibilities

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude
• Assisting with stock control within the warehouse
• Take regular orders and communicate with customers in relation to any delays and shortages
• Ensuring products sold by Dalziel Ltd are delivered on time to customers.
• Customer requirements and monitoring of the performance
• Upsell products, promotions and take regular orders
• Process delivery paperwork and any purchasing duties required
• Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
• To integrate, support and participate in the Food Safety Culture
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
• Respond to customer communications via email as well as telephone
• High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once

Benefits

• 28 days annual leave (inclusive)
• Pension – Auto enrolment
• On-site parking
• Employee assistance programme

About Us

The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery. At Dalziel our approach to diversity is simple: it is about embracing everyone. From ensuring we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace. Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Support

If you require further assistance when applying for this position which may have an impact your application process, please don't hesitate to reach out to me directly at 0191 438 7564. Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.