Customer Service Administrator

ADZ Dagitim LTD; Morley; On-site; GBP 27,000; Full time

Job summary

A customer service company in Leeds is seeking a Customer Service Administrator to join their team. The ideal candidate will manage calls and emails, resolve queries, and ensure effective communication. Skills in Microsoft Word and Excel, as well as strong organizational and customer service abilities, are essential. Benefits include a pension scheme, life assurance, and comprehensive training programs. This full-time role requires working five days a week, including Saturdays.

Benefits

Company pension

Free Life Assurance

Discounted gym membership

Thorough onboarding training

Free onsite parking

Qualifications

• Must demonstrate flexibility and a hands-on approach.
• Enjoy working as part of a team.
• Willingness to learn new IT systems.

Responsibilities

• Answer all incoming telephone calls and emails.
• Key in customer requirements for deliveries.
• Arrange transportation for urgent deliveries.
• Resolve customer queries and log all communication.
• Ensure compliance with Health & Safety legislation.

Skills

Communication skills

Customer service

Organizational skills

IT literacy

Numeracy

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Customer Service Administrator - Leeds

Location: Leeds, LS27

Job Type: Permanent

Salary - £26,150

We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a small customer service team helping to support the smooth running of our Leeds site.

Working within a fast-paced environment, the ideal candidate will possess excellent communication, customer service and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept a variety of tasks.

The Role Will Involve

• Answering all incoming telephone calls and emails.
• Keying in customer requirements for deliveries.
• Arranging transportation of any necessary emergency deliveries.
• Assisting all visitors.
• Ensuring delivery paperwork is in place where appropriate.
• Outbound calling to customers.
• Resolving customer queries.
• Logging all customer contact.
• Ensure that there is excellent communication with the external service team.
• Keeping accurate records for customer requests and responding to queries in a timely manner.
• Develop comprehensive knowledge on the customer service system and the portal, providing both colleagues and customers with advice and support.
• Adhere to strictest confidentiality standards with regards all Company financial and salary matters.
• Develop strong relationships with key customer contacts.
• Take ownership of Customer issues, resolving and feeding back to the Customer.
• Ensure that you fully comply with the relevant Health & Safety legislation.
• Ensure your workspace is clean and tidy at all times and equipment is maintained, in good working order.
• To attend training courses as required.
• To foster and maintain good working relations throughout the Company.
• Other ad hoc duties as required.

The successful candidate will be required to work 5 days per week, which will include Saturday working (No Sunday working).

You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and Excel skills are a must for this role as are IT literacy in Word and Excel and an aptitude for learning new IT systems.

Benefits

• SAYE scheme
• Company pension
• Free Life Assurance
• EAP, 24/7 GP Helpline, Health4all Scheme
• Discounted gym membership
• Wedding civil partnership leave
• Extra mile awards
• Long service awards
• Baby boxes
• Thorough onboarding training and induction program
• Deliver the appropriate training to enable you to do your job to the very best of your ability
• Apprenticeship programs LGV, Textile Care Operative, Team Leading, Management and Customer Service
• Free onsite parking at most sites
• Johnsons Hotel Linen is a Disability Confident Employer
• No agencies please
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