Customer Service Administrator

Jacob Thomas Associates; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to enhance their dynamic team in Leicester. This role offers a unique opportunity to work in a family-run manufacturing facility, where your expertise in customer service will shine. You will handle inbound inquiries, process sales orders, and maintain client relationships, all while contributing to a supportive work environment. With benefits like free car parking and training opportunities, this position is perfect for someone eager to grow in their career while being part of a close-knit team. If you have a passion for customer service and excellent organizational skills, this role is tailored for you.

Benefits

Free car parking

Training and development opportunities

28 days annual leave (inclusive of Bank Holidays)

Qualifications

• Proven experience in a similar administrative/customer service role is a must.
• Exceptional organizational skills with the ability to manage multiple tasks.

Responsibilities

• Dealing with inbound phone calls and processing sales orders.
• Building relationships with clients and advising on products/services.

Skills

Customer Service

Data Entry

Organizational Skills

SAGE Software

Communication Skills

Education

GCSE in English

GCSE in Mathematics

Level 3 qualification in Business Administration

Tools

CRM Systems

SAGE

Job description

Job Title: Customer Service Administrator

Shift Pattern: 08:30 am – 17:00 pm Monday to Friday

Our client is looking to recruit an experienced Customer Service Administrator to join their family run manufacturing facility based in Leicester.

The Benefits:

• Free car parking
• Training and development opportunities
• 28 days annual leave (inclusive of Bank Holidays)

The Role:

• Dealing with inbound phone calls
• Processing sales orders and confirming orders
• Dealing with customer requests for information on orders, deliveries and all general enquiries
• Collecting and inputting data on to company CRM system
• Working efficiently with operations, accounts, sales and marketing department
• Advising clients about company products & services
• Building relationships with clients
• Working closely with accounts department to keep customer / supplier ledgers updated

Our Ideal Candidate:

• Experience of using SAGE is essential
• GCSE pass grades for English & Mathematics as a minimum
• Level 3 qualification in Business Administration or Customer Service advantageous
• Construction materials / construction industry experience advantageous
• Proven experience in a similar administrative / customer service role a must
• Exceptional organisational skills with the ability to manage multiple tasks simultaneously and prioritise according to business needs

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