Customer Service Administrator

Cameo Consultancy (Recruitment) Limited; Brackley; On-site; GBP 27,000; Full time

Job summary

A leading recruitment consultancy is looking for a Customer Service Administrator to join their growing team in Brackley. The position involves delivering exceptional customer service, administering customer accounts, and managing orders in a fast-paced environment. With a competitive salary and various employee benefits, this role offers an excellent opportunity for professional growth and development.

Benefits

23 days holiday plus bank holidays

Birthday day off after one year service

Training and development opportunities

Annual performance bonus

Social events

Free parking

Qualifications

• Strong customer service skills over the phone and via email.
• Solid administration skills with high levels of organization and attention to detail.
• Credit control experience is desirable.

Responsibilities

• Logging and matching customer contracts to goods ordered.
• Interacting with customers daily to provide updates and resolve queries.
• Processing orders and handling complaints.

Skills

Customer Service

Administration

Organizational Skills

Attention to Detail

Credit Control

IT Skills

Job description

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers.The role is full time and permanent working onsite in their large, open plan modern Brackley office.The company have been established since 2010 and has grown to over 300 locations.Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500.This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts.The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Logging and matching customer contracts to goods ordered
• Approving orders, making amendments, resolving queries, obtaining supplier quotes
• Processing orders, sending out PO
• Sending out estimated delivery dates and dispatch confirmations
• Reporting damaged/missing items
• Sending out contracts
• Liaising with customers daily basis providing updates, dealing with complaints
• Portal management
• Liaising with internal teams - accounts, sales and tendering
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience
• Strong IT skills, worked with bespoke CRM systems would be beneficial

What's in it for you?

• A starting salary of up to £26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• plenty of free parking