Customer Service Administrator

Tancia Ltd; Aldershot; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading customer service provider in Aldershot is looking for a Part-Time Customer Service Administrator. The successful candidate will focus on delivering outstanding customer service, managing orders, and ensuring customer queries are promptly addressed. This role requires a strong work ethic and the ability to thrive in a busy environment. Benefits include vacation, training access, and a workplace pension.

Benefits

28 days of holiday per year

Access to training

Workplace pension

Cycle storage

Referral bonus

Qualifications

• Ability to handle a high volume of emails and complaints.
• Experience in a changing priority environment.
• Strong work ethic and commitment to customer satisfaction.

Responsibilities

• Build relationships with customers and deliver outstanding service.
• Administrate orders from quote to delivery.
• Handle customer queries and escalate complaints appropriately.

Skills

Customer focus

Effective communication

Time management

Organizational skills

Teamwork

Job description

Overview

We are hiring a Part-Time Customer Service Administrator (25 hours per week across 5 days). This is a busy and varied role that would suit a highly organised and structured individual who is confident working to strict deadlines.

Responsibilities

• Building relationships with customers and delivering outstanding customer service
• Dealing with a high number of emails
• Accurately administrating orders from quote to delivery, which includes but not limited to:
• Issue quotes to distributors and deal with enquiries
• Raise orders on our operating systems
• Preparing orders for printing
• Checking and sending order confirmations to distributors
• Progress orders/approvals/quotes
• Ensure any customer queries are dealt with in a timely, friendly and professional manner
• Any recurring issues or areas of concern to be highlighted to the Customer Service Manager
• Liaise with internal production and despatch functions, as well as courier companies
• Attend meetings, as directed by the Account Manager or another member of the department management team
• Must escalate complaints to the Account Manager or member of the department management team and ensure all accurate information is passed on so that an informed decision is made
• To contribute to the team to ensure that the daily/monthly/annual targets are met
• To meet the performance indicators for the role as set by the company

What you'll be a good fit for

• Have a positive outlook and a clear focus on customers, process and procedures
• Demonstrate care and empathy for customers
• Can work with numbers, you will be quoting and preparing paperwork from our quoting system
• Aim to achieve high standards of quality, efficiency, and productivity
• Be inquisitive and ask questions around a customer's order to deliver a superior service or upsell
• Ability to communicate both verbally and electronically
• Committed, with a strong work ethos
• Service minded with excellent customer focus
• Experience of working in an environment where priorities are constantly changing
• Work with in a team to help achieve one common goal
• Focused on timely delivery and achievement of customer satisfaction

Details

• Location: Live within 45 minutes of our HQ, Aldershot Hampshire
• Working hours: 25 hours per week across 5 days (Mon-Fri, 8:30-17:30, office-based - no remote working)
• Contract: Part-time
• Benefits: 28 days of holiday per year, pro-rata (including public holidays); access to internal and external training; workplace pension; cycle storage; referral bonus
• Company: YOS Initiative; History Here at Tancia Group (The Pen Warehouse and Snap Products)