Customer Service Administrator

Square Peg Associates; Accrington; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A successful international business in Accrington seeks a Customer Service Advisor to manage customer queries and provide support via phone and email. This hybrid role offers £23,000 to £24,000 plus bonuses and flexible hours. Successful candidates will have strong IT skills and customer service experience. Enjoy benefits like modern office space, free parking, and 29 days of annual leave. Join a sociable team in a buzzing environment.

Benefits

Flexible working hours

Modern open plan office

Free parking

29 days annual leave including Bank Holidays

Break out room

Qualifications

• Experience in customer service, administration, or internal sales is preferred.
• Strong IT skills necessary for managing queries and providing feedback.

Responsibilities

• Dealing with customer queries including shipping and delivery.
• Requesting quotes for customers via an online system.
• Inputting pricing information and quotations.
• Scheduling and allocating auction sales.
• Monitoring group inbox & providing online support.
• Taking inbound calls from customers.
• Liaising with 3rd party hauliers and couriers.

Skills

Strong IT skills

Confident on the phone

Experience in customer service

Team player

Job description

Customer Service Advisor (Clayton-Le-Moors, Accrington)

We are looking for experienced individuals who are confident liaising and working with business customers, stakeholders and external contacts via telephone and email correspondence. This opportunity offers hybrid working with 2 days from home once fully trained.

£23,000 - £24,000 (plus bonus up to 10% pa)

Hybrid working, flexible working hours, modern open plan office, buzzy sociable team environment, free parking, break out room & 29 days annual leave inclusive of Bank Holidays.

Duties include

• Dealing with customer queries including shipping and delivery queries
• Requesting quotes for your customer, via an online system and provide feedback of the best options for your customer
• Inputting pricing information and quotations onto a system
• Scheduling and allocating auction sales
• Monitoring the group inbox & providing online support to customers
• Taking inbound calls from customers
• Liaison with 3rd party hauliers and couriers

We are looking for individuals who have strong IT skills and are confident on the phone & dealing with queries. If you are a team player, have experience in customer service, administration or internal sales we want to hear from you!

This is a great opportunity to work for a successful international business. For more information, please APPLY now or call Olivia at Square Peg Associates today.