Customer Service & Administration

Dynamite Recruitment Solutions Ltd; Portsmouth; Hybrid; GBP 26,000; Full time

Job summary

A dynamic recruitment firm in Portsmouth is seeking a Customer Service & Administrator for a permanent role. You'll handle customer interactions via calls and emails, manage multi-email inboxes, and provide administrative support. Ideal candidates will have prior experience in customer service and administration, with strong organizational skills. This position offers hybrid working after a probation period and a salary of £25,350 per annum.

Benefits

6% pension contribution

Employee car scheme

Gym memberships

25-30 days holiday

Enhanced maternity and paternity leave

Learning & development opportunities

Qualifications

• Previous experience in customer service and administration.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Handling inbound calls and emails from customers and third parties.
• Logging detailed and accurate information into internal systems.
• Managing and prioritising multiple email inboxes.
• Scheduling work and services for vehicles.
• Updating spreadsheets and managing an electronic booking system.

Skills

Customer service experience

Strong organisational abilities

Excellent communication skills

High attention to detail

Competency in Microsoft Word

Competency in Microsoft Excel

Job description

Overview

Customer Service & Administrator - Permanent Role

Location: Cosham, Portsmouth - Hybrid working is available after a probation period

Salary: £25350 per annum

Hours: Monday to Friday, 37.5 hours per week (Flexibility required between 8:00am - 6:00pm)

Benefits

• Hybrid working - 2 days remote after probation
• 6% pension contribution
• Employee car scheme - Drive a fully insured brand-new car for just £200/month (family members can be added)
• Gym memberships & well-being hours
• 25-30 days holiday (based on length of service)
• Enhanced maternity, paternity & premature baby leave
• Learning & development opportunities
• Plus, many more amazing benefits

Dynamite Recruitment is proud to be working alongside a thriving, specialist business based in Cosham, Portsmouth. Due to continued growth, they are looking for a Customer Service & Administrator to join their friendly and professional team on a permanent basis.

This is an exciting opportunity to join a successful, modern company where you'll be supported, challenged, and rewarded as part of a high-performing customer operations team.

Key Responsibilities

• Handling inbound calls and emails from customers and third parties
• Logging detailed and accurate information into internal systems
• Managing and prioritising multiple email inboxes
• Scheduling work and services to be completed on vehicles
• Updating spreadsheets, managing an electronic booking system, and processing data
• Providing administrative support to ensure a smooth and efficient service for customers

The Ideal Candidate Will Have

• Previous experience in customer service and administration
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Competency using Microsoft Word, Excel, and internal systems

Apply Now

To be considered for this role, please submit your CV today or contact the Dynamite Recruitment Commercial Team on 02392 455422 for more information.