Customer Service Admin Assistant — Fast-Paced Support

Staffline; Little Irchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of workforce solutions in the UK is seeking a Customer Service Administrative Assistant. You will be the first point of contact for queries, processing orders, and managing calls to ensure excellent customer service. The ideal candidate will be detail-oriented, reliable, and possess strong communication skills. This full-time role offers an hourly rate of £12.21 and additional onsite benefits.

Benefits

Canteen on site

Free car parking on site

OnSite support from Staffline

Good links to public transport

Qualifications

• Reliable, punctual, and able to work well in a team.
• Ability to multi-task while engaging with customers.

Responsibilities

• Act as the first point of contact for day-to-day queries.
• Log information on calls and maintain accurate records.
• Investigate queries and respond within agreed SLAs.
• Liaise with internal departments for service issues.
• Process orders with attention to detail.
• Manage and escalate complaints as necessary.

Skills

Strong attention to detail

Good listening skills

Good problem-solving skills

Ability to manage time and targets

Exceptional customer service

Excellent communication skills

Technical aptitude

Job description

A leading provider of workforce solutions in the UK is seeking a Customer Service Administrative Assistant. You will be the first point of contact for queries, processing orders, and managing calls to ensure excellent customer service. The ideal candidate will be detail-oriented, reliable, and possess strong communication skills. This full-time role offers an hourly rate of £12.21 and additional onsite benefits.