Customer Service & Accounts Advisor – On Site

EA First Compass House; Wolverhampton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading manufacturer in Wolverhampton is looking for a Customer Service Advisor to deliver high-quality service and enhance customer experience. This full-time position involves managing customer queries, ensuring targets are met, and maintaining accurate records. Ideal candidates have a strong background in customer service or account management, excellent communication skills, and familiarity with SAGE or Salesforce. This role offers a competitive salary of £26,000 - £28,000 plus benefits.

Benefits

Benefits package

Qualifications

• Experience in customer service or account management.
• Excellent verbal and written communication skills.
• Commercial awareness and confidence working to KPIs.

Responsibilities

• Provide high-quality customer service via phone and email.
• Meet and exceed service targets and KPIs.
• Work closely with internal teams to resolve customer queries.

Skills

Customer service experience

Excellent communication skills

Commercial awareness

Problem-solving skills

Tools

SAGE

Salesforce

Job description

A leading manufacturer in Wolverhampton is looking for a Customer Service Advisor to deliver high-quality service and enhance customer experience. This full-time position involves managing customer queries, ensuring targets are met, and maintaining accurate records. Ideal candidates have a strong background in customer service or account management, excellent communication skills, and familiarity with SAGE or Salesforce. This role offers a competitive salary of £26,000 - £28,000 plus benefits.