Customer Service

Recooty; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in London is seeking a Hybrid Customer Service Representative. In this role, you will assist customers via phone, email, and live chat, balancing remote work with in-office collaboration. Ideal candidates will have a background in customer service, strong communication skills, and the ability to multitask. Join us to make a meaningful impact on customer satisfaction while enjoying a hybrid work environment.

Benefits

Competitive salary and benefits

Opportunities for professional development

Employee discounts

Qualifications

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening abilities.
• Ability to multitask and prioritize effectively.
• Flexibility to work both remote and in-office shifts.

Responsibilities

• Provide courteous and efficient support to customers.
• Address inquiries and resolve issues.
• Utilize CRM software to document interactions.
• Collaborate with cross-functional teams.
• Identify opportunities for process improvements.

Skills

Customer service experience

Excellent communication skills

Empathy and patience

Ability to multitask

CRM software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

Title: Hybrid Customer Service Representative

Description

Join our team as a Hybrid Customer Service Representative, where you'll play a pivotal role in delivering exceptional customer experiences while enjoying the flexibility of a hybrid work model. As a key member of our customer service team, you'll have the opportunity to assist customers through various channels, including phone, email, and live chat, while balancing remote work and in-office collaboration. If you're customer-focused, empathetic, and thrive in a dynamic environment, we want you on our team!

Responsibilities

• Provide courteous and efficient support to customers via phone, email, and live chat channels.
• Address inquiries, resolve issues, and elevate complex cases to appropriate teams when necessary.
• Utilize CRM software to accurately document customer interactions, ensuring timely follow-up and resolution.
• Stay knowledgeable about products, services, and company policies to provide accurate information to customers.
• Collaborate with cross‑functional teams, including sales, marketing, and operations, to address customer needs and improve processes.
• Identify opportunities for process improvements and contribute ideas to enhance the overall customer experience.
• Maintain a positive and professional attitude, representing the company's values in all interactions with customers.

Requirements

• Previous experience in customer service or a related field, preferably in a hybrid or remote work environment.
• Excellent communication skills, both verbal and written, with strong active listening skills.
• Empathy and patience in dealing with customers, with a focus on providing personalized and empathetic support.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Proficiency in using CRM software and other customer service tools.
• Flexibility to work a combination of remote and in-office shifts, as needed.
• High school diploma or equivalent; additional education or certifications in customer service are a plus.

Benefits

• Competitive salary and benefits package.
• Hybrid work model offering flexibility and work‑life balance.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.
• Access to company perks and employee discounts.
• Opportunity to make a meaningful impact on customer satisfaction and company success.

If you're passionate about delivering exceptional customer service and thrive in a hybrid work environment, apply now to join our team as a Hybrid Customer Service Representative!