Customer Service

Blue Arrow; Brighton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative. This position involves supporting customers with life, pensions, investments, and insurance needs in a dynamic environment. The successful candidate will require strong communication skills and a compassion for customer service. This role offers a pay rate of £14.02 per hour, a temporary contract, full-time hours of 35 per week, and hybrid working options post-training. Excellent training and career growth opportunities are available.

Benefits

Excellent training

Supportive team environment

Career growth opportunities

Qualifications

• Experience speaking with customers and a genuine desire to do the right thing.
• Strong communication skills and a compassionate approach.
• Attention to detail and confidence using digital tools.
• Ability to spot opportunities to improve the customer journey.

Responsibilities

• Handle complex enquiries with care and professionalism.
• Take ownership of customer queries through phone or admin tasks.
• Provide first-touch resolution whenever possible.
• Support customers with life, pensions, investments, and insurance needs.

Skills

Customer communication

Attention to detail

Digital tools usage

Empathy

Job description

Role: Customer Service Representative

Division: Investment, Pensions & Insurance (IP&I)

Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ

Pay rate: £14.02 per hour

Contract: Temporary

Start Date: 26th January 2026

Hours: Full time, 35 hours per week

Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis

Hybrid working available after successful completion of training (up to 3 days working from home)

Training: Full time for 6-8 weeks.

What You’ll Do

You’ll handle complex enquiries with care and professionalism. You’ll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you’ll play a vital role in supporting customers with life, pensions, investments, and insurance needs.

What You’ll Need

• Experience speaking with customers and a genuine desire to do the right thing
• Strong communication skills and a compassionate approach
• Attention to detail and confidence using digital tools
• Ability to spot opportunities to improve the customer journey

Why join us?

At Scottish Widows, we put customers at the heart of everything we do. You’ll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.

Selection Process

• Screening call
• Online registration
• Behavioural assessment
• Interview