Customer & Sales Support

Insight Select; London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading manufacturing organization is seeking a proactive Customer and Sales Support professional to join their team in London. The successful candidate will provide customer assistance, process orders, and identify sales opportunities. This role offers a salary of up to £28,000, hybrid working conditions, and opportunities for growth within a supportive team environment.

Benefits

Discretionary bonus

Hybrid working: 3 days in the office, 2 days from home

Clear progression opportunities

Collaborative team environment

Qualifications

• At least 2 years' experience in a call centre or telephone-based customer service role.
• Experience in outbound sales or sales support, confident in following up and closing warm leads.
• Strong communication skills, both verbal and written.

Responsibilities

• Acting as the first point of contact for incoming customer calls.
• Processing quotes, orders, returns, and invoicing.
• Identifying upselling opportunities and supporting business growth.

Skills

Customer service experience

Outbound sales

Organisational skills

Communication skills

Attention to detail

Tools

CRM systems

Job description

Overview

Customer and Sales Support – Longfield, Hybrid | Up to £28,000 | Permanent

We are representing a successful manufacturing organisation in Longfield who are seeking a proactive and customer-focused Customer and Sales Support professional to join their growing team. This is a fantastic opportunity for someone with experience in customer service and sales support who enjoys building relationships and working in a fast-paced, varied role.

Responsibilities

• Acting as the first point of contact for incoming customer calls, providing efficient, professional, and empathetic support
• Processing quotes, orders, returns, and invoicing with accuracy and attention to detail
• Making outbound calls to follow up on quotes and assist in closing sales opportunities
• Identifying upselling opportunities and supporting wider business growth initiatives
• Maintaining CRM and internal systems to ensure records are accurate and up to date
• Supporting colleagues in customer service and field sales to deliver an excellent client experience

About You

• At least 2 years\' experience in a call centre or telephone-based customer service role
• Experience in outbound sales or sales support, confident in following up and closing warm leads
• Strong communication skills, both verbal and written
• Excellent organisational and multitasking abilities with strong attention to detail
• A proactive, enthusiastic, and driven approach, with the ability to exceed goals and objectives
• Familiarity with CRM systems (desirable)

What’s on Offer

• Salary up to £28,000 depending on experience
• Discretionary bonus
• Hybrid working: 3 days in the office, 2 days from home
• Clear progression opportunities
• A collaborative and supportive team environment

Job Title & Reporting

Job Title: UK Telephone Customer Service & Sales Support

Reporting to: Customer Service and Fleet Manager

The company

Brigade is a trusted, multi-award-winning global market leader developing innovative vehicle safety systems, for commercial vehicles and mobile machinery. Our cutting-edge solutions prevent collisions and save lives.

Our company culture is defined by ACTION, and these values are at its core. We are Aspirational, We are Customer Centric, We are One Team, We Innovate, We Own It, Now. These values serve as guiding principles that shape the culture and behaviour of the organisation. These values encompass integrity, innovation, teamwork, customer focus and a commitment to excellence.

Purpose of Role

To provide telephone and systems support to the Customer Service team, UK Fleet team and the Field Sales team. This will involve developing relationships with the team and customers across the board. Outbound calling following up and closing warm leads will form an integral part of the role supporting the field sales team.

Key Responsibilities

• Be the first point of contact for customers calling into Brigade UK. This will include a mixture of Body Builders, distributors, Brigade Service Partners, and end users.
• Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns.
• The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes).
• Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date
• Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues.
• Accurate processing of quotes, orders, returns and invoicing as required
• Make outbound calls to customers with outstanding quotes to help close the sale

Person Specification

• 2 years\' experience in a call centre environment answering incoming traffic and making outgoing calls
• 2 years\' experience in an outbound sales environment.
• Knowledge of CRM systems and processes
• Strong verbal and written communication skills for effective interaction.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• Attention to detail in planning, execution, and follow-through.
• Proven track record of achieving and exceeding goals and objectives.
• Proactive, enthusiastic, and driven.
• Flexibility to work beyond normal business hours when required

Limit of Authority

£tbc signatory limit

Employee signature ……………………………………………………Date…………………………..

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