Customer Sales Representative

Hiscox Inc.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider in Manchester is looking for a motivated individual for a business insurance sales role. You will engage with SME customers, identify cross-selling opportunities, and achieve sales targets while ensuring customer satisfaction. This role requires effective communication, resilience, and the ability to work in a team. Excellent training will be provided to develop your skills and knowledge. Benefits include 25 days holiday, bonus scheme, and flexible working options.

Benefits

25 days holiday

Bonus Scheme

£350 gym membership

Sharesave Scheme

Pension and life assurance

Qualifications

• Proven sales experience and a desire to hit targets.
• Ability to work in a team and accept feedback.
• Resilience in facing challenges and problems.

Responsibilities

• Sell business insurance to SME customers and understand their needs.
• Outbound calling to identify opportunities for cross-selling.
• Achieve individual targets balanced between sales, quality, and customer satisfaction.
• Participate in team meetings for performance reviews and problem-solving.
• Train to become an expert in products and IT systems.

Skills

Sales experience

Strong communication

Team player

Problem-solving

Job description

Responsibilities

• Selling business insurance to SME customers, having great conversations to understand their needs and requirements.
• Outbound calling to preidentified customers to identify opportunities to cross sell and up sell our commercial product line, based on customers' needs.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems.
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will help you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills. You enjoy selling and providing a great customer experience is important to you.

Qualities & Attributes

• You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
• You are resilient and don't shy away from problems or challenges.
• Beating and surpassing business goals is what gets you out of bed in the morning.
• Sales experience is desirable, as well as previous experience in hitting targets.

Working Hours

35 hours a week between 8am - 7pm and Saturdays 10-4pm on a rota/shift basis.

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. About Hiscox Trading Operations We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. You will be part of a diverse team, where you celebrate and support each other's successes. This challenging and rewarding role is part of our Direct Commercial insurance team based in Manchester.

Benefits

• 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
• 2 'Hiscox' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show.
• Bonus Scheme.
• £350 towards a gym or sports membership of your choice.
• £300 festive hamper (choose from luxury food, premium wine or shopping vouchers).
• Simply Health Medical coverage.
• Sharesave Scheme - allowing you to invest in Hiscox.
• Pension, critical illness cover, life assurance.
• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.