Customer Sales Advisor (Automotive Industry)

ECU Testing Ltd; Heanor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive solutions provider in Heanor is looking for a Customer Sales Advisor. The ideal candidate has experience in the automotive industry and strong communication skills. You will advise customers on parts and services, manage enquiries, and maintain accurate customer records. The position offers extensive training, a monthly sales bonus, and various employee perks including holidays, a gym, and team-building events.

Benefits

32 days holiday per year

Monthly sales bonus

Free work uniform and PPE

Access to a fully equipped company gym

Birthday gifts and annual team-building days

Qualifications

• Experience in parts sales, service desk, or workshop background.
• Strong understanding of vehicle components and systems.
• Proven experience in customer-facing roles.

Responsibilities

• Handle inbound and outbound calls with customers.
• Advise customers on parts and services.
• Identify upsell opportunities.
• Manage live chat and online enquiries.
• Create invoices and maintain accurate records.

Skills

Experience in the automotive industry

Ability to communicate technical information

Customer service experience

Job description

Overview

Customer Sales Advisor – Automotive Industry

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?

We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.

We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.

What We’re Looking For

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

What You’ll Be Doing

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

What We Offer

• Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday ("Fat Friday").
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.

If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we’d love to hear from you.

Apply online today.