Customer Sales Advisor

Maidstone Leisure Trust; Mansfield; On-site; GBP 20,000; Full time

Job summary

A leisure service provider in the UK is seeking a Customer Sales Advisor to enhance leisure memberships and swim lessons. This role involves working mainly at the Oak Tree and Water Meadows Leisure Centre and includes responsibilities such as hitting sales targets and creating outreach plans. Applicants should have strong customer service and sales experience. The company offers excellent benefits including free center membership and training opportunities.

Benefits

Free center membership

Discounted classes and facilities

Excellent training opportunities

6% employer-matched pension contribution

Up to 21 days annual leave

Qualifications

• Experience dealing face‑to‑face and over the phone with customers in a busy environment.
• Good communication and customer care skills.
• Ability to remain calm under pressure.

Responsibilities

• Ensure daily and weekly key performance indicators (KPIs) are achieved.
• Create outreach plans to increase lead generation.
• Produce engaging social media posts.

Skills

Customer service experience

Sales background

Communication skills

Ability to handle cash

IT system proficiency

Job description

Location: Oak Tree and Water Meadows Leisure Centre

Working Hours/Pattern: 30 hours per week - Week 1: Mon, Tues 11am – 7pm, Wed, Thurs, Fri 1pm – 6pm; Week 2: Mon, Tues 11am – 7pm, Wed 1pm – 6pm, Sat, Sun 9am – 2pm

Salary: Up to £19,099 per annum + Commission + Excellent Benefits

We are looking to recruit a Customer Sales Advisor to grow the Serco leisure gym membership and swim lesson programme. The role is based mainly at Oak Tree and Water Meadows Leisure Centres, with occasional coverage of local sites and support for site performance.

Responsibilities

• Ensure daily and weekly key performance indicators (KPIs) are achieved – calls, appointments, lead generation and sales.
• Create and deliver outreach plans to increase lead generation for the centres.
• Produce engaging social media posts that showcase growth opportunities.
• Deliver exceptional customer experiences that drive high conversion into sales.
• Assist other staff members when required.

About You

• Experience dealing face‑to‑face and over the phone with customers in a busy environment, with a sales background.
• Good communication, customer care skills, and the ability to remain calm under pressure.
• Capability to handle cash, maintain customer records, and use IT systems confidently.
• Proactive, innovative, self‑motivated and target‑driven.
• Desirable to hold a valid driving licence for site travel.

Why Join Us

• You will impact the community by ensuring an exceptional service experience.
• Internal progression opportunities and support for skill specialisation and senior management paths.
• A team that values pride in service and welcomes like‑minded staff.

What We Offer

• Free membership to the centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer‑matched pension contribution.
• Up to 21 days annual leave (pro‑rata) plus public holidays.
• Life assurance up to 2× base salary.
• All standard leisure employee benefits (moreleisure.com).

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